Figo vs. Healthy Paws Pet Insurance

Both Figo and Healthy Paws offer similarly priced pet insurance plans. However, Figo offers greater customization, while Healthy Paws offers the option to pay the vet directly.

Before choosing between Figo and Healthy Paws, consider a few of their primary differences:

	Figo	Healthy Paws
Deductible Options	Between $100 and $1,500	Between $100 and $1,000
Reimbursement Options	70%, 80%, 90%, or 100%	50%, 60%, 70%, 80%, or 90%
Wellness Add Ons?	Yes	No
Customizable Coverage?	Semi-Customizable	No
Waiting Periods	1 day for accidents, 14 days for illnesses, 1 year for cruciate ligament events	15 days, starting at 12:01 AM the day after you enroll 6 month waiting period for hip dysplasia for pets enrolled under the age of 6
Average Customer Review	1.1 to 3.6 out of 5	2.71 to 4.4 out of 5
Average Reimbursement Timeframe	2.6 working days	Within 10 days
Accepted By Every Vet?	Yes	Yes
Pays the Vet Directly?	No	Yes (optional)

Coverage Comparison

Figo offers three standard plans — the Essential Plan, the Preferred Plan, and the Unlimited Plan. Each covers expenses related to:

• Common illnesses
• Accidents
• Emergency care
• Hospitalization
• Diagnostic testing
• Hereditary conditions
• Chronic conditions
• Cancer treatment

Healthy Paws, however, only offers one standard plan intended to cover accidents and illnesses. This plan covers expenses like:

• Surgery
• Prescription medication
• Hospitalization
• Dental care (related to a traumatic incident)
• Hereditary conditions
• Diagnostic testing (eg. x-rays and blood tests)
• Euthanasia (if medically necessary for a covered condition)

	Figo (Standard Plans)	Healthy Paws (Standard Plan Only)
Accidents	✓	✓
Illnesses	✓	✓
Emergency Care	✓	✓
Hospitalization	✓	✓
Diagnostic Testing	✓	✓
Hereditary Conditions	✓	✓
Chronic Conditions	✓	✓
Cancer	✓	✓
Hip Dysplasia	✓	✓
Euthanasia	✓	✓
Prescription Pet Food	X	X
Prescription Supplements	X	X
Spaying/Neutering	X	X
Pre-Existing Conditions	X	X
Cosmetic Surgery	X	X
Alternative Treatments	X	X

Wellness Coverage

Figo offers three optional add-ons, which they call “Powerups,” each covering different wellness-related expenses:

• Wellness: Coverage for preventative care such as vaccines, exams, dental care, and the cost to spay or neuter your pet
• Extra Care Pack: Coverage for costs related to cremation and burial, lost pet advertising and awards, pet theft or loss, boarding fees, and more
• Veterinary Exam Fees: Coverage for exam fees not covered by your standard plan

Healthy Paws, on the other hand, does not offer wellness add-ons.

Age Restrictions

Pet insurance companies may exclude pets above or below a certain age from coverage, given the influx of expenses typically required while pets are especially old or young. With Figo, you cannot insure a pet under eight weeks old, however, there is no upper age limit. With Healthy Paws, there is no lower age limit, but they do have an upper age limit of fourteen.

Customization/Flexibility

Figo offers greater customization and flexibility given the number of standard plans and optional add-ons they offer. Healthy Paws, on the other hand, offers little customization due to their limited options.

Cost Comparison

Plans with both companies come with a deductible, reimbursement level, and annual maximum that impacts the premium you’ll pay. Here are the options you’ll have:

	Deductible Options	Reimbursement Levels	Annual Maximums
Figo	Between $100 and $1,500	70%, 80%, 90%, or 100%	Essential Plan: $5,000 Preferred Plan: $10,000 Unlimited Plan: No limit
Healthy Paws	Between $100 and $1,000	50%, 60%, 70%, 80%, or 90%	No limits

Here’s how rates for a male pet in Dallas, Texas would stack up against each other.

	Figo Preferred Plan, with a $10,000 annual limit, 80% reimbursement rate, and $200 deductible	Healthy Paws Standard Plan, with no annual limit, a 70-80% reimbursement rate, and a $250-$1,000 deductible
8-week-old Labrador Retriever	$47.41	$50.69
8-week-old German Shepherd	$45.38	$50.69
5-year-old French Bulldog	$84.57	$88.80
5-year-old Poodle	$34.84	$60.71
Senior Golden Retriever	$91.85	$78.39
Senior Exotic Shorthair Cat	$53.56	$84.44

In most cases, the two plans have fairly comparable premiums. That said, if you plan to insure multiple pets, you may find Figo more cost-effective because of their 5% multi-pet discount. Healthy Paws does not offer a similar discount.

Enrollment, Waiting Periods, and Submitting Claims

Purchasing a policy with either insurance company is quick and easy — get a free quote on their website and follow the prompts of the onboarding process.

Once enrolled, you’ll be subject to specific waiting periods, which are as follows:

	Figo	Healthy Paws
Injuries	1 day	15 days
Illnesses	14 days	15 days
Cruciate Ligament Events	1 year	N/A

If you purchase a Healthy Paws plan for a pet under the age of six, you’ll also be subject to a 12 month waiting period for hip dysplasia.

Both Figo and Healthy Paws have similar claims processes, which are:

• Figo: Log into Figo’s Pet Cloud and select the Claims icon. Then, follow the prompts to complete the form, and upload the receipt from your vet visit.
• Healthy Paws: Log into the Healthy Paws Mobile App or their online Customer Center. Then, follow the prompts to complete the claims form. You may also send the bill via mail, email, or fax if you’d prefer to do so.

After submitting a claim, you’ll need to wait for reimbursement. Figo estimates that reimbursement takes around 2.6 days, on average. Healthy Paws takes around 10 days, on average, but if you opt to have the vet paid directly, you won’t need to wait for reimbursement.

Customer Reviews

Before purchasing a pet insurance policy, always read customer reviews for an authentic perspective. Here’s how Figo and Healthy Paws stack up against each other based on popular review websites:

	Figo	Healthy Paws
Trustpilot	3.6/5	4.4/5
Better Business Bureau	1.11/5	2.71/5
Yelp	3/5	3/5

In general, Healthy Paws receives more positive reviews. That said, keep in mind that reviews are often left after extremely positive or negative experiences — average experiences are hardly reported. So, online reviews may be inflated one way or the other.

Bottom Line: Which is Better?

While Figo offers more customizable coverage, Healthy Paws offers the option to pay the vet directly. However, they’re fairly comparable in price. Which insurance company is better will ultimately depend on which gives you more value based on your preferences.